Root Status Page
All Systems Operational
Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 6, 2021

No incidents reported today.

Mar 5, 2021
Delayed data exports
Resolved - This incident has been resolved.
Mar 5, 18:10 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 2, 15:22 SAST
Identified - An issue has been identified which is causing some data exports to be delayed. Our engineers are currently working on a fix for this.

If you urgently require access to an export, please reach out to support@root.co.za, and we'll work with you to extract the required data.
Mar 2, 07:40 SAST
Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021
Mar 1, 2021
Delayed SMSes
Resolved - This incident has been resolved.
Mar 1, 13:16 SAST
Investigating - We are investigating an issue causing delays in sending SMSes from the Platform. This includes delays in sending OTP login SMSes which is preventing some users from accessing the Dashboard.

We are currently urgently investigating this issue.
Mar 1, 12:37 SAST
Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Delayed Data Exports
Resolved - The issue has been resolved and data exports are now running as expected.
Feb 25, 12:22 SAST
Monitoring - An issue has been identified on the Platform which has caused some Data Exports to be delayed. We have since put a fix in place and are now monitoring the Platform to ensure that Data Exports are running as expected.
Feb 25, 11:34 SAST
Feb 24, 2021

No incidents reported.

Feb 23, 2021
Root platform partially unavailable
Resolved - During a routine deployment of new functionality at 18:01 on Tuesday, 23 February 2021, some functionality (including user logins) became unavailable on the Root platform for roughly 20 minutes. The platform returned to normal operation at 18:20.

Upon investigation, the team identified that database changes being made as part of the deployment were unexpectedly slowing down or blocking some functionality across the platform. The team have since identified the underlying cause, and are in the process of rectifying this to ensure the issue does not reoccur.

Furthermore, the team also noted that Root's public status page did not reflect this incident in a timely manner. We have since identified the cause of this, and are currently altering our processes to ensure clients are proactively notified of such issues in future.
Feb 23, 18:00 SAST
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

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