Root Status Page
All Systems Operational
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 29, 2020

No incidents reported today.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020
Completed - Having monitored the changes, we can confirm that all Root platform functionality is operating smoothly.

All schedule data exports that were due to run whilst the Root Platform was offline have been manually triggered, and full webhook attempt history is now available.

The maintenance window is now complete.
Oct 24, 23:30 SAST
Verifying - The infrastructure improvements have been completed, and we are monitoring the Root platform to ensure all functionality is operating smoothly. Any scheduled data exports configured to run during the maintenance window will be manually triggered shortly.

Webhook attempt history is still migrating, and will become available in the next few hours.
Oct 24, 20:18 SAST
Update - The Root Platform has been taken offline to perform major infrastructural changes. We will update once the changes are complete, and the Platform is brought back online again.
Oct 24, 18:12 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 18:00 SAST
Update - Having done further benchmarks and analysis of the major infrastructural improvements we are planning to perform this weekend, we have updated the scheduled maintenance window to be between 18:00 and 00:00 on Saturday, 24 October. This now more accurately reflects expected duration.

Additionally, whilst the team are optimising for minimal downtime during this process, clients should expect and plan for the Root platform to be unavailable for the full duration of this maintenance window. This is to ensure stability of the platform throughout the process.

As a reminder, if you have whitelisted Root's static outbound IP addresses for your integrations, you will need to add the following new IP addresses to your configuration before the maintenance window begins:

- 13.244.205.167
- 13.244.229.86

Root will actively update our public status page with progress during the maintenance period. If you have any questions, please reach out to us on support@root.co.za.

Thanks,
The Root Engineering Team
Oct 22, 15:12 SAST
Scheduled - We will be making major infrastructural improvements to the Root platform on Saturday, 24 October, between 18:00 and 21:00. To ensure the stability of the platform during this process, both the API and Dashboard will be inaccessible for up to 1 hour during this window. We are performing this maintenance during a period of low platform activity to ensure minimal disruption.

Any queued scheduled data exports, customer communications, or webhooks will be run as soon as the platform becomes available again.

Once the maintenance is complete, outbound requests from the Root platform will originate from a new set of static IP addresses. If you have whitelisted Root's static outbound IP addresses for your integrations, you will need to add the following new IP addresses to your configuration:

- 13.244.205.167
- 13.244.229.86

We suggest adding these IP addresses to your firewall configurations as soon as possible, to avoid any impact on integrations.

Root will actively update our public status page with progress during the maintenance period. If you have any questions, please reach out to us on support@root.co.za.

Thanks,
The Root Engineering Team
Oct 15, 18:33 SAST
Resolved - The team have identified and resolved the underlying issue.
Oct 24, 10:24 SAST
Investigating - The Root Engineering team have been alerted to an increased number of request timeouts when creating applications on the Root API. We are currently investigating the cause.
Oct 24, 10:07 SAST
Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.